Refund & Returns Policy
Last updated: June 2026
Our Promise
Every bottle of Livantra oil is pressed in small batches, lab-tested, and packed with care. If something goes wrong on our end, we will always make it right.
Eligible for Refund or Replacement
We offer a full refund or free replacement if:
- You received a damaged or broken bottle
- You received the wrong product
- Your order was lost in transit and not delivered within 12 business days
To raise a claim, email us at livemantranaturals@gmail.com within 48 hours of delivery with your order number and clear photographs of the issue.
Not Eligible for Refund
We are unable to process refunds for:
- Change of mind after the order has been dispatched
- Orders where incorrect delivery address was provided at checkout
- Minor variation in colour or aroma between batches — this is natural in small-batch cold and wood pressed oils
- Partially used products
Refund Process
Once your claim is reviewed and approved (usually within 2 business days), we will either:
- Replace the product at no extra cost, or
- Refund the amount to your original payment method within 5–7 business days
Shipping charges (if any) are non-refundable unless the error was on our part.
Cancellations
Orders can be cancelled before dispatch for a full refund. Once dispatched, cancellations are not possible. To cancel, email us immediately at livemantranaturals@gmail.com with your order number.
Contact Us
For any refund or return queries, reach us at: