Privacy Policy
Last updated: June 2026
Introduction
At Livantra ("we", "our", "us"), we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and your rights around it.
This policy applies to all interactions with our website livantra.in and any purchases made through it.
Information We Collect
When you browse or place an order on our site, we may collect:
Personal details — name, email address, phone number
Delivery information — shipping address, city, pin code
Payment information — we do not store card or UPI details; payments are processed securely by third-party gateways
Device & usage data — IP address, browser type, pages visited, time spent on site (via cookies)
How We Use Your Information
We use your information to:
Process and fulfil your orders
Send order confirmations, shipping updates, and invoices
Respond to your queries and support requests
Send occasional emails about new products, offers, or health tips (only if you have opted in)
Improve our website experience and understand customer behaviour
Comply with legal obligations
We do not sell, rent, or trade your personal information to any third party.
Sharing Your Information
We share your data only when necessary and only with:
Courier partners — to deliver your order (name, address, phone number)
Payment gateways — to process transactions securely
Analytics tools — such as Google Analytics, to understand site usage (anonymised data only)
Legal authorities — if required to do so by law
Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and analyse traffic. You can disable cookies in your browser settings, though this may affect certain site features.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 3 years for accounting and legal purposes.
Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Opt out of marketing emails at any time via the unsubscribe link in any email
To exercise any of these rights, email us at livemantranaturals@gmail.com.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.